Refund & Cancellation Policy

1. Cancellation

You can cancel your subscription at any time from your billing settings. Cancellation stops future renewals but does not shorten the billing period or fixed subscription term you have already purchased. Your plan remains active, and you retain access to paid features until the end of the current monthly or annual billing period, after which the account reverts to the free tier.

Cancelling does not, by itself, trigger a refund for the current billing period or any unused portion of an annual term, except where expressly stated in this policy or required by law.

2. Refunds

Independently of any statutory right you have, we offer a full refund of the first paid subscription charge on an account if you ask within 14 days of that charge. You do not need to give a reason. This additional guarantee applies once per customer.

On a monthly plan after the first 14 days, the current period is not refunded; cancellation takes effect at the end of it and you keep access until then.

Duplicate charges and charges that are clearly erroneous are refunded in full on verification, at any time. Refunds are issued to the original payment method through our payment processor, and any tax charged is refunded with the fee.

We do not refund periods simply because the Service went unused, and we do not refund on the basis that a message you sent was not delivered — deliverability depends on mailbox providers and on your own sending setup, which is what the Service reports on rather than controls.

3. Annual subscriptions

Annual subscriptions are sold for a fixed twelve-month term at a discounted rate. After the applicable 14-day refund or statutory withdrawal period has expired, payments for an annual subscription are non-refundable.

You may cancel an annual subscription at any time to prevent it from renewing. Cancellation does not end the current term early, and you will retain access to the paid features until the end of the annual billing period.

We do not provide refunds or credits for unused months, partial months, reduced usage, failure to use the Service, or cancellation before the end of the annual term.

This does not affect refunds for duplicate or erroneous charges, any remedy required by applicable consumer law, the refund of unused prepaid fees owed if you object to a new subprocessor under §7.3 of our Data Processing Agreement, or any refund we may choose to provide at our discretion in exceptional circumstances.

Data Processing Agreement →

4. Your statutory right of withdrawal

If you are a consumer in the EU or UK, you may have the right to withdraw from an eligible distance service contract within 14 days from the day the contract is concluded. This right is given to you by law. It is separate from the voluntary guarantee above, and it is not limited to your first subscription — a later eligible contract carries its own fresh right.

To exercise it, send us an unequivocal statement that you are withdrawing, to [email protected]. You may use the model form below, but you do not have to; any clear statement will do, and you do not need to give a reason. We will refund you without undue delay and no later than 14 days after we are informed, using the same payment method you paid with.

Nothing in this policy restricts or waives mandatory consumer-protection rights where you live, including any right to a remedy where the Service is not as described. We do not ask you to give up the withdrawal right in order to start using the Service.

5. Model withdrawal form

You only need this if you want it — any clear statement of withdrawal is equally valid.

To: Aethon Systems OÜ, Sepapaja 6, 15551 Tallinn, Estonia. Email: [email protected]

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods/for the provision of the following service:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

6. Free trials

We may offer free trials of different lengths. The length of a trial may vary by plan, promotion, customer or offer. Before you start a trial, we will show you the trial length and exact end date; the plan that will begin after the trial; the amount and currency that will be charged; whether billing is monthly or annual; the date of the first charge; and that the subscription renews automatically until you cancel.

Starting a trial means you agree to the paid subscription shown beginning automatically when the trial ends.

You may cancel at any time before the displayed trial-end date. If you cancel before the trial ends, you will not be charged.

The duration of a free trial is separate from any statutory withdrawal period. For eligible consumers, the statutory withdrawal period generally begins when the subscription contract is concluded, which is ordinarily when the trial is started and the subscription terms are accepted.

A trial may therefore be shorter than, equal to or longer than the statutory withdrawal period. Where a charge is made before an applicable statutory withdrawal period has expired, you may still exercise that right during the remaining statutory period.

Provided that the price, billing period and automatic conversion were clearly disclosed when the trial began, conversion to the agreed paid subscription does not normally create a new withdrawal period.

After the free trial and any applicable statutory withdrawal period have both expired, payments are non-refundable — except for the refund guarantee in section 2, which applies to your first paid charge whether or not it followed a trial; duplicate or erroneous charges; the subprocessor-objection refund in section 3; remedies required where the Service is defective or not as described; and any other rights that cannot legally be excluded.

7. Contact

For billing questions, refund requests or withdrawal notices, contact [email protected].